INTRODUCTION

R DRUGS ETC respects and values your privacy. Please read the following policy to understand how R DRUGS ETC will treat your personal information.

WHAT TYPES OF PRIVACY DATA DOES R DRUGS ETC COLLECT?

R DRUGS ETC collects certain personal data to enable it to provide its products and services to its customers.  The personal data collected will generally include:  patient name, postal address, telephone and fax numbers, e-mail addresses.  R DRUGS ETC also has access to personal data that is generated over the R DRUGS ETC network including IP and e-mail addresses for incoming and outgoing data and network usage data.

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HOW DOES R DRUGS ETC OBTAIN PERSONAL DATA?

R DRUGS ETC obtains personal data in a number of ways including the orders placed by customers (whether by telephone, fax or e-mail or by application form) and from enquiries made by existing customers and potential customers.

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HOW DOES R DRUGS ETC USE THE PERSONAL DATA IT HOLDS?

Most of R DRUG ETC’s use of personal data is necessary to enable it to provide a service to its customers.  In addition, R DRUG ETC may also use personal data to improve on the level and type of service R DRUG ETC offers to its customers.  As part of this interest in improving the service provided, R DRUGS ETC may process personal data for the purposes of sales analysis and customer usage statistics.

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HOW DOES R DRUGS ETC DISCLOSE PERSONAL DATA?

R DRUGS ETC will pass personal data within its internal departments in order to fulfill sales and support obligations.

As a general rule, R DRUGS ETC does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where R DRUGS ETC is under an obligation by law to disclose personal data or where the Company has contracted with third parties to assist in providing services to R DRUGS ETC customers such as for delivery, installation and systems support services.

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ENHANCED PRIVACY PROTECTION FOR PROTECTED HEALTH INFORMATION

Notwithstanding any other provision of this privacy policy, R DRUGS ETC will use and disclose protected health information that it collects only in accordance with our Notice of Privacy Practices

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SECURITY MEASURES

Information you provide to us via our electronic prescription request forms on the R DRUGS ETC.com website is secure and encrypted. In other words, it is scrambled en route and decoded once it reaches us. You may check that your web session is secure by looking for a small lock symbol usually located in the lower corner of your web browser window. Current versions of leading web browsers indicate when a web page is encrypted for transmission through this symbol. You may also look for the letters "https://" at the beginning of your website URL in your web browser. The "s" means that the web connection is secure.

E-mail sent within the R DRUGS ETC.com website is secure. However, e-mail sent to us through other means may not be secure. Therefore, we ask that you do not send confidential information such as your personal health information to us via an unsecured e-mail. Such communications should be sent to us via the Contact Us page on this website or you may call us at 585.262.3760. You may also send us mail via postal service to R DRUGS ETC, Doctors Office Building, 222 Alexander Street, Suite 2700, Rochester NY 14607.

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LINKS TO THIRD PARTY SITES

R DRUGS ETC is not responsible for the information practices employed by sites linked to or from our website. Third party websites may have different privacy policies and/or security standards governing their sites.

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SECURITY ENFORCEMENT

R DRUGS ETC has set forth very specific guidelines concerning the safeguarding of confidential information, which includes personal health information. In general, these guidelines limit employee access to confidential information, and limit the use and disclosure of such information to specifically authorized processes and transactions. If it is determined that employees have violated the company Privacy Policy, corrective action may be taken, including immediate dismissal.

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CONSUMER RECOURSES

If you believe we have not complied with our stated privacy policies concerning our usage of personally identifiable information that we may collect over the Internet, or that information we have provided to you based upon your Internet activity is inaccurate, you may Contact Us.

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